Return and Refund Policy

We want you to feel confident purchasing artwork from Shelbi Tietjen Fine Art.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be returned in the same condition in which it was received, unused and undamaged, and in its original protective packaging.

To request a return, please contact shelbitietjenfineart@gmail.com before sending the item back. Items returned without first receiving return approval may not be accepted.

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Once your return request is approved, we will provide instructions for where and how to send your return.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your artwork arrives damaged, defective, or incorrect, contact us as soon as possible and include photographs of the item and packaging. We will evaluate the issue and work with you to make it right.

If the issue is the result of damage, a production defect, or an incorrect item being sent, Shelbi Tietjen Fine Art will cover the appropriate replacement or return costs.

Custom and Personalized Artwork

Custom commissions, personalized artwork, and other items created specifically for an individual customer are final sale unless they arrive damaged or there is an error with the order.

Regular fine art prints, canvas reproductions, and other non-personalized products remain eligible for return under the 14-day return policy above.

Sale Items and Gift Cards

Gift cards are non-refundable.

Final-sale items, when clearly identified as final sale before purchase, are not eligible for return.

Exchanges

If you would like a different size or product, please contact us. In most cases, the simplest process is to return the eligible item and place a new order for the desired item.

Refunds

We will notify you after your return has been received and inspected.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact shelbitietjenfineart@gmail.com.

Questions

For questions about returns, damaged orders, or refunds, please contact:

Shelbi Tietjen Fine Art
shelbitietjenfineart@gmail.com